This is an open letter to all programmers, especially those at Comcast and Qwest:

Dear Cracker-jack box programmers:

Hi. I want to order your products, really, I do. So, like any good consumer, I’m trying to check prices and availability. Here’s where you come in. You write the code which enables me to do what I want to do. My demands are simple. When I clock on “check pricing” for cable tv, I expect to see a page describing the prices and programming – not something talking about cable internet. Also, when I type in my address to see if a service is available, your program should not be searching addresses already in your system. If I was in your system, I would either have the service already, or just upgrade. Also, if I type in my address, and put in an apartment number, I’d really like it if I did not see a message saying that the address of the apartment complex (which has hundreds of units) is already in your system and has some services. This does not help me if I’m trying to find out how much said service is. Lastly, would it be so hard to put a list of prices on your website, instead of making me wait in a queue to chat with (instant message with) a customer service rep?

Thanks,

A “I wish I was an ex-” customer